Accounts - FAQ

Accounts - FAQ

What type of account should I choose?

Exness provides various account types which are designed to provide favourable conditions for different trading styles. It is impossible to recommend a specific account type without knowing one’s personal preference or trading style, but we can explain the features each account type may present, and encourage you to further investigate them to find the perfect fit.

For a detailed breakdown of all account types, please follow this link.

Standard Accounts

Standard accounts are designed for all traders in mind, as the conditions tend to be typical and widely adopted. The main feature of these accounts are the low minimum deposits, which start at USD 1, making them very accessible to beginners. Further, Standard Cent offers cent-lots which allow for much smaller trading volumes meaning less exposure to risk; in other words, a more forgiving experience.

Generally, we offer Standard accounts for beginner and intermediate traders.

Professional Accounts

The Professional accounts offer more specialised trading conditions, for traders who understand their trading style and needs. Pro Accounts are broadly aimed at experienced traders offering both Market and Instant Execution types, with Zero and Raw Spread Accounts designed to give more control over a trader’s spread.

Generally speaking, experienced traders will understand better the various features that are offered with Professional Accounts, so these are the account types suggested to them.
 

What information do I need when I register?

When registering with Exness, all you need is an email address and an active phone number from your country of residence.

While the email address is required at the very beginning, providing the phone number comes at a later stage. It is also important to note that the email address must never have been used to register with Exness before.

Some other information you will need at a later stage to keep your Personal Area verified and active are:

  • Identity verification documents (POI verification)
  • Address verification documents (POR verification)


What happens if an account is not used for a long time?

If you register a Personal Area with Exness and leave it unused for a long period of time, your real accounts may be archived.

Personal Area

If you are using your Personal Area after a long time, you may have forgotten your login password. To reset your password, check out our article here for details on password recovery.

Individual accounts

Real accounts get archived after a certain period of prolonged inactivity, while demo accounts are deleted to reduce the load on our servers.

MT4:

Real Demo

Archived after:

  • 90 days of inactivity, and
  • Balance

Deleted after:

  • 180 days of inactivity
  • Balance

MT5:

Real Demo

 Archived after:

  • 15 days of inactivity, and
  • Balance

Deleted after:

  • 21 days of inactivity since the last login

You can reactivate any real account of your choosing, or create new ones. For more details on archived accounts, click here.
 

What should I do if Ive forgotten one of my passwords?

The action to take depends on the type of password that has been forgotten or lost:

Personal Area Password:

This is the password used to log into your Personal Area.

  1. Visit exness.com and click Sign In.
  2. Select I forgot my password.
  3. Enter the email address used to register with Exness, tick I’m not a robot, and click Request Password.
  4. Depending on your security type, you will be sent a verification code to enter in this next step. Click Confirm operation.
  5. Your new password is now set; you only need to use it when logging in to finish.

Trading Password:

This is the password used to log into a terminal with a specific trading account.

  1. Log in to your Personal Area, and select the account you want to change the password for.
  2. Click Change on the account selected, next to Trading password.
  3. Enter the new password, following the rules detailed beneath the pop-up window, then click Change Password.
  4. Depending on your security type, you will be sent a 6-digit verification code to enter in this next step, though this will not be necessary for a Demo account. Click Submit once done.
  5. You will receive notification that this password has been successfully changed.

Read-Only Access:

This password allows limited access to a trading account to a third-party, with all trading disabled.

  1. Log in to your Personal Area, and select the account you want to change the read-only access to.
  2. Click Set on the account selected, next to Read-only access.
  3. Set a password, following the rules detailed, and ensure it is not the same as your trading password or it will fail.
  4. Click Set Read-Only Password when complete.
  5. A summary including the server, login and read-only access password will be displayed. You can click Copy credentials to save these to your clipboard.
  6. Your read-only access password has now been changed.

Phone Password (Secret Word):

This is your secret word, used to verify your identity on our Support channels; via Live Chat or telephonically.
 

Your secret word, set when you first registered, cannot be changed so keep it safe. This is to protect our clients from identity fraud; if you have lost your secret word, contact Support via Live Chat for further assistance.

All about archived accounts

Here is a guide on all you need to know about archived accounts in our Personal Area.

By the client

As a client, you can choose to archive (hide) the accounts that are not currently in use in order to avoid cluttering the PA Main tab.

To do so:

  1. Click on the account you wish to archive.
  2. Click Archive account.

By default

Real and Demo accounts for both MT4 and MT5 are archived when not active to reduce the load on our servers. Check out the conditions below:

MT4

Real Demo

Archived after:

  • 90 days of inactivity, and
  • Balance

Deleted after:

  • 180 days of inactivity
  • Balance

MT5

Real Demo

Archived after:

  • 15 days of inactivity, and
  • Balance

Deleted after:

  • 21 days of inactivity since the last login

Restoring archived accounts (only for real accounts)

Real accounts that have been archived can be restored with a single click if you wish you use them.

To do so:

  1. Log in to your Personal Area.
  2. Locate and click on Show archived accounts in the Main tab.
  3. Choose the account you would like to restore and click Reactivate.


What is the difference between a Real and Demo account?

The major difference is that with Real accounts you will trade with real funds, while Demo accounts use virtual money with no real value to trade.

Other than that, the market conditions for Demo accounts are exactly the same as they are for Real accounts, making them ideal for practicing your strategies. Further, they are available for every account type other than Standard Cent.

If you would like to try a Demo account for yourself, sign up and get virtual money (USD 10,000) to practice with, instantly.
 

How can I create a demo account?

Demo accounts are great for practice and to get you up to speed before you venture into real trading. Here is a short guide on how to create a demo account in your Personal Area.

When you register a Personal Area, you are automatically given a demo account with USD 10,000 virtual currency.

To create an additional demo account:

  • Login to your Personal Area.
  • Click Open Extra Account.
  • You will be presented with all the options of accounts available. Click Try Demo under whichever account you wish to try out.
  • On the next page you can choose if you want the demo account for MT4 or MT5.
  • Set up the leverage, account currency, starting balance, account nickname and a trading password.
  • Click Create an account.
 
Note that demo accounts are unavailable for Standard Cent accounts. It is also not possible to create demo accounts if registering on the Exness Trader mobile application.

To know more about the differences between real and demo accounts, check out this artical.

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